Returns and Exchange Policy

Returns and Exchange Policy

Exchange Window

We offer a 7-day exchange policy from the date of delivery. If the product does not fit or if you received a damaged item, you can initiate an exchange within this window.

How to Initiate an Exchange

• Message us on WhatsApp with your order number and reason for exchange
• Share a photo of the product (and the defect, if applicable)
• Our team will confirm eligibility and arrange a reverse pickup
• Once we receive the returned item and verify its condition, the replacement will be dispatched

Conditions for Exchange

• The product must be unused, unwashed, and in its original condition
• All original tags and packaging must be intact
• Exchange requests must be raised within 7 days of delivery

Items Not Eligible for Exchange or Return

• Products purchased during sale or promotional events
• Items that have been worn, washed, or altered
• Products without original tags and packaging

Refunds

We do not offer refunds at this time. All eligible requests will be processed as exchanges for the same product in a different size or as store credit.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us on WhatsApp within 48 hours of delivery with photographs. We will arrange a replacement at no additional cost.